Customer Experience Specialist — Flexible Work, Growth & Impact

TDCX; Singapore; On-site; SGD 31,000 - 45,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical, insurance, and社

Flexible working arrangements

Job summary

TDCX, Singapore-headquartered, is a leading global BPO firm delivering customer experience solutions across multiple industries. We seek a Customer Service Representative to provide excellent support across channels, identify customer needs, and ensure first contact resolution.

Fresh graduates are welcome with a Diploma or Bachelor’s degree and strong English communication. Join a dynamic team at a company recognised with industry awards, offering career development, flexible arrangements, and a

Qualifications

• Diploma or degree in any field.
• 2 years of related field experience preferred; fresh graduates encouraged to apply.
• Strong time management, multitasking, and effective listening abilities.

Responsibilities

• Provide excellent support across all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and follow-up with service partners and internal teams.

Skills

Strong communication

Time management

Multitasking

Listening skills

Written communication

Empathy

Education

Bachelor's degree

Diploma

Job description

TDCX, Singapore-headquartered, is a leading global BPO firm delivering customer experience solutions across multiple industries. We seek a Customer Service Representative to provide excellent support across channels, identify customer needs, and ensure first contact resolution.

Fresh graduates are welcome with a Diploma or Bachelor’s degree and strong English communication. Join a dynamic team at a company recognised with industry awards, offering career development, flexible arrangements, and a