Customer Experience Specialist — Flexible Growth Opportunity

TDCX, Inc.; Singapore; Sur place; SGD 31 000 - 49 000; Plein temps

Avantages offerts par ce poste

Attractive remuneration

Medical and social coverage

World-class workspaces

Recognition programs

Career development

Positive culture

Convenient location

Flexible work arrangements

Mentoring from experts

Global company awards

Résumé du poste

TDCX, Inc. in Singapore is seeking a dedicated Customer Support/Quality Manager to deliver exceptional support across channels, identify customer needs, and drive first-contact resolutions in line with service standards.

You will provide constructive feedback to improve tools and workflows, build sustainable customer relationships, and take on evolving duties within a global, learning‑driven culture that values flexibility and career growth.

Qualifications

• Diploma or degree in any field.
• 2 years of related experience preferred; fresh graduates encouraged.
• Strong time management and multitasking abilities.
• Excellent verbal and written communication; phone etiquette.
• Comfortable with multiple systems and rapid learning.

Responsabilités

• Provide excellent support across all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and follow-up to close cases per service standards.
• Offer constructive feedback to improve tools, resources, and workflows.
• Deliver high-quality service to maximize customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.
• Perform any additional duties assigned by management to support the Quality Management System.

Connaissances

Communication skills

Time management

Multitasking

English proficiency

Customer empathy

Formation

Diploma or degree

Description du poste

TDCX, Inc. in Singapore is seeking a dedicated Customer Support/Quality Manager to deliver exceptional support across channels, identify customer needs, and drive first-contact resolutions in line with service standards.

You will provide constructive feedback to improve tools and workflows, build sustainable customer relationships, and take on evolving duties within a global, learning‑driven culture that values flexibility and career growth.