Customer Experience Specialist — Flexible Work

TDCX; Singapore; On-site; SGD 60,000 - 85,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspaces

Flexible working arrangements

Learning and development

Job summary

TDCX, headquartered in Singapore, seeks a Quality Manager to support customer experiences across multiple channels. The role focuses on resolving issues swiftly, tailoring responses, and maintaining high-quality interactions.

You will collaborate with partners and internal teams to sustain service excellence and drive continuous improvement. Applicants with a Diploma or degree in any field and about 2 years of related experience are preferred.

Qualifications

• Diploma or degree in any field required.
• Preferably 2 years of experience; fresh graduates encouraged.
• Strong time management and motivation to exceed expectations.
• Ability to multitask and tailor responses to meet needs.
• Excellent English communication and proficiency for the supporting market.

Responsibilities

• Provide excellent support to customers via all relevant channels.
• Identify customer needs and propose strategic solutions to address them.
• Ensure first contact resolution and follow-up with partners and internal teams.
• Provide feedback to improve tools, resources, and processes.
• Deliver high customer satisfaction and build sustainable relationships.
• Perform other duties as assigned to support quality management.

Skills

Strong communicator

Time management

Multi-tasking

Active listening

English proficiency

Education

Diploma or degree in any field

Job description

TDCX, headquartered in Singapore, seeks a Quality Manager to support customer experiences across multiple channels. The role focuses on resolving issues swiftly, tailoring responses, and maintaining high-quality interactions.

You will collaborate with partners and internal teams to sustain service excellence and drive continuous improvement. Applicants with a Diploma or degree in any field and about 2 years of related experience are preferred.