Customer Experience Specialist - Flexible Work

TDCX Group; Singapore; On-site; SGD 33,000 - 51,000; Full time

Benefits offered by this job

Attractive remuneration

Medical & insurance coverage

Flexible working arrangements

Mentoring & development

Global company with awards

Job summary

TDCX Singapore-headquartered, a leading global BPO, delivers customer experience, sales and digital marketing services to brands across industries. You’ll work with innovative teams and explore what’s possible when human expertise meets technology, contributing to world-class service.

We offer attractive remuneration and perks, comprehensive medical and insurance coverage, flexible working arrangements, and strong learning and development plans to support your career growth within a globally

Qualifications

• Diploma or degree required for consideration.
• Experience in customer service or CX is preferred but fresh graduates are welcome.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide excellent support across channels to customers.
• Identify customer needs and research existing issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Provide constructive feedback to improve tools, resources, and procedures.
• Deliver high-quality services to maximise customer satisfaction and loyalty.
• Build sustainable relationships and go the extra mile for customers.

Skills

Excellent communication

Time management

Multi-tasking

Customer service mindset

Empathy & listening

Education

Diploma or Advanced/Higher/Graduate Diploma

Bachelor's Degree or higher

Job description

TDCX Singapore-headquartered, a leading global BPO, delivers customer experience, sales and digital marketing services to brands across industries. You’ll work with innovative teams and explore what’s possible when human expertise meets technology, contributing to world-class service.

We offer attractive remuneration and perks, comprehensive medical and insurance coverage, flexible working arrangements, and strong learning and development plans to support your career growth within a globally