Customer Experience Specialist: Flexible Growth Support

TDCX, Inc.; Singapore; Hybrid; SGD 45,000 - 78,000; Full time

Benefits offered by this job

Attractive remuneration

Medical and social security coverage

World-class workspaces

Learning and development plans

Flexible working arrangements

Coaching & mentoring

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO company delivering customer experience solutions across diverse industries.

We seek motivated individuals who can provide exceptional support, identify customer needs, and resolve issues promptly with clear communication and empathy. Join our world-class teams and benefit from comprehensive medical coverage, flexible work arrangements, and strong learning opportunities as you contribute to delivering outstanding customer service and building

Qualifications

• Diploma or degree required or equivalent.
• Fresh graduates encouraged to apply; 2 years in related field preferred.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.

Skills

Communication

Time management

Multitasking

Empathy

Phone etiquette

Education

Diploma or degree

Bachelor’s degree

Tools

CRM systems

Job description

TDCX, Inc. is a Singapore-headquartered global BPO company delivering customer experience solutions across diverse industries.

We seek motivated individuals who can provide exceptional support, identify customer needs, and resolve issues promptly with clear communication and empathy. Join our world-class teams and benefit from comprehensive medical coverage, flexible work arrangements, and strong learning opportunities as you contribute to delivering outstanding customer service and building