Customer Experience Specialist — Flexible Hours

TDCX; Singapore; On-site; SGD 40,000 - 70,000; Full time

Benefits offered by this job

Attractive remuneration

Medical insurance

World-class workspaces

Learning & development

Flexible working arrangements

Coaching & mentoring

Global awards

Job summary

TDCX is a Singapore-headquartered global BPO helping brands deliver exceptional customer experiences across channels. The team focuses on quality, continuous improvement, and scalable solutions for diverse clients.

The role emphasizes delivering excellent support, resolving issues on first contact, and maintaining high customer satisfaction through effective communication and empathy. Flexible working arrangements are available as part of a world-class workspace culture.

Qualifications

• Must possess strong time management skills and be motivated to exceed expectations.
• Able to multi-task and tailor responses using customer information.
• Strong communicator with active listening and good phone etiquette.
• Excellent verbal and written communication skills in English.
• Comfortable working with computers and multiple systems.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up with service partners.
• Provide feedback to improve tools, resources, and guidelines.
• Deliver high customer satisfaction and build sustainable relationships.
• Perform other duties assigned to support quality management.

Skills

Time management

Multi-tasking

Active listening

Empathy

Phone etiquette

Clear communication

Education

Diploma or degree in any field

Job description

TDCX is a Singapore-headquartered global BPO helping brands deliver exceptional customer experiences across channels. The team focuses on quality, continuous improvement, and scalable solutions for diverse clients.

The role emphasizes delivering excellent support, resolving issues on first contact, and maintaining high customer satisfaction through effective communication and empathy. Flexible working arrangements are available as part of a world-class workspace culture.