Customer Experience Specialist | Flexible Hours & Growth

TDCX; Singapore; Presencial; SGD 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive remuneration and perks

Comprehensive medical and social cover

Resumo da oferta

TDCX is a Singapore-headquartered global BPO company providing customer experience solutions, sales, and digital marketing services. We enable futures with innovation and operational precision, supported by a worldwide workforce and awards.

Join our team to help brands grow and customers experience superior service. We offer comprehensive medical and social coverage, flexible working arrangements, and strong learning opportunities within a collaborative environment.

Qualificações

• Provide excellent customer support across channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and proper follow-up with partners and internal teams.
• Offer feedback to improve tools, resources, and workflows.

Responsabilidades

• Deliver best-in-class services to achieve high customer satisfaction.
• Build sustainable relationships with customers and go the extra mile.
• Supports improvements of Quality Management System and processes.

Conhecimentos

Customer service

Communication

Multitasking

Time management

Empathy

Active listening

Formação académica

Diploma/Graduate Diploma/Bachelor’s

Post Graduate Diploma/Master’s

Descrição da oferta de emprego

TDCX is a Singapore-headquartered global BPO company providing customer experience solutions, sales, and digital marketing services. We enable futures with innovation and operational precision, supported by a worldwide workforce and awards.

Join our team to help brands grow and customers experience superior service. We offer comprehensive medical and social coverage, flexible working arrangements, and strong learning opportunities within a collaborative environment.