Customer Experience Specialist - Flexible & Growth

TDCX; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Medical & insurance

World-class workspace

Flexible working

Mentoring

Job summary

TDCX, a Singapore-headquartered global BPO company, seeks customer service professionals to deliver excellent support across channels. You will identify customer needs, provide strategic solutions, and work to resolve issues promptly while maintaining high service standards.

Fresh graduates are welcome, with diploma or degree, and a focus on empathetic communication. Training and development opportunities accompany a supportive, flexible work culture.

Qualifications

• Bachelor’s or Diploma in any field (fresh graduates welcome).
• Strong verbal and written communication in English.
• Ability to listen, understand customer needs, and respond empathetically.

Responsibilities

• Provide excellent support across all relevant channels.
• Identify customer needs and offer strategic solutions.
• Resolve issues on first contact or ensure timely follow-up with partners.
• Give constructive feedback on tools, resources, and procedures to improve workflows.
• Deliver high-quality service to maximize customer satisfaction.
• Build sustainable customer relationships through proactive engagement.
• Fulfill any additional duties to support the Quality Management System.

Skills

Communication skills

Time management

Multitasking

Empathy

Education

Diploma / Degree

Job description

TDCX, a Singapore-headquartered global BPO company, seeks customer service professionals to deliver excellent support across channels. You will identify customer needs, provide strategic solutions, and work to resolve issues promptly while maintaining high service standards.

Fresh graduates are welcome, with diploma or degree, and a focus on empathetic communication. Training and development opportunities accompany a supportive, flexible work culture.