Customer Experience Specialist - Flexible Hours & Growth

TDCX Group; Singapore; Hybrid; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Insurance and social security

World-class workspaces

Flexible working arrangements

Learning and development programs

Mentoring/coaching

Job summary

TDCX Group in Singapore seeks a Customer Service Representative to provide excellent support across channels, identify customer needs, and deliver strategic solutions with empathy. You will ensure first-contact resolution and collaborate with partners to close cases per service standards.

You should possess strong communication, time management, and multitasking abilities, with comfort using multiple systems. Fresh graduates are welcome to apply.

Qualifications

• Diploma or degree required; fresh graduates welcome.
• Strong communication, listening and empathy in customer interactions.
• Ability to manage multiple tasks and use several systems concurrently.

Responsibilities

• Provide excellent support across all relevant channels.
• Identify customer needs and offer strategic solutions.
• Ensure first contact resolution and follow-up for case closure.
• Give feedback to improve tools, resources, and procedures.
• Deliver high-quality service ensuring customer satisfaction.
• Build lasting relationships and go the extra mile.
• Handle additional duties to support Mgt and QA systems.

Skills

Strong communicator

Active listening

Time management

Multi-tasking

Phone etiquette

Computing skills

Education

Diploma or degree in any field

Tools

CRM systems

Job description

TDCX Group in Singapore seeks a Customer Service Representative to provide excellent support across channels, identify customer needs, and deliver strategic solutions with empathy. You will ensure first-contact resolution and collaborate with partners to close cases per service standards.

You should possess strong communication, time management, and multitasking abilities, with comfort using multiple systems. Fresh graduates are welcome to apply.