Customer Experience Agent | Flexible Hours & Growth

TDCX Group; Singapore; On-site; SGD 33,000 - 51,000; Full time

Benefits offered by this job

Remuneration and perks

Medical and social coverage

World-class workspaces

Learning and development

Recognition programs

Career growth

Public transport access

Flexible working arrangements

Coaching and mentoring

Global awards

Job summary

TDCX Group is seeking customer-focused professionals to join our team in Singapore. You will provide excellent support across multiple channels, identify customer needs, and craft strategic solutions to ensure quick and effective resolutions.

Strong communication, time management, and the ability to multitask are essential, with opportunities for coaching, mentoring, and career growth within a global company.

Qualifications

• Diploma or higher in any field.
• 2 years of related work experience preferred; fresh graduates encouraged.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with service partners and internal departments.
• Provide constructive feedback to improve tools, resources, procedures, and guidelines.
• Deliver high-quality services to ensure customer satisfaction and build sustainable relationships.
• Perform additional duties as assigned by management to support the Quality Management System.

Skills

Customer service

English communication

Time management

Multitasking

Education

Diploma/Advanced Diploma/Bachelor's Degree

Job description

TDCX Group is seeking customer-focused professionals to join our team in Singapore. You will provide excellent support across multiple channels, identify customer needs, and craft strategic solutions to ensure quick and effective resolutions.

Strong communication, time management, and the ability to multitask are essential, with opportunities for coaching, mentoring, and career growth within a global company.