Customer Experience Specialist - Flexible Hours & Growth

TDCX, Inc.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Benefits offered by this job

Attractive remuneration and great per­

Comprehensive medical, insurance, and社

World-class workspaces

Flexible working arrangements

Coaching and mentoring from experts

Job summary

TDCX, Inc. in Singapore is seeking a Customer Support/Quality Manager to uphold service excellence across multiple channels. You will work with innovative teams to identify issues and drive resolutions while maintaining high standards.

The role emphasizes strong communication, time management, and the ability to adapt across systems. Join a global company that values learning and a supportive, flexible working environment.

Qualifications

• Candidates must demonstrate clear communication in English and the market language.
• Experience with customer support and cross-functional collaboration is preferred.
• Familiarity with multiple systems and strong problem-solving skills.

Responsibilities

• Provide excellent support across channels to customers.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up with service partners.
• Offer feedback to improve tools, resources, and workflows.
• Build sustainable customer relationships and contribute to continuous quality improvement.
• Handle additional duties as assigned within the Quality Management System.

Skills

Strong communication

Time management

Multi-tasking

Customer service

Empathy

Education

Diploma or higher

Bachelor's degree (preferred)

Job description

TDCX, Inc. in Singapore is seeking a Customer Support/Quality Manager to uphold service excellence across multiple channels. You will work with innovative teams to identify issues and drive resolutions while maintaining high standards.

The role emphasizes strong communication, time management, and the ability to adapt across systems. Join a global company that values learning and a supportive, flexible working environment.