Customer Experience Specialist — Growth & Solutions

TDCX, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Learning & development

Coaching and mentoring

Global presence

Job summary

TDCX, Inc. in Singapore is seeking a diligent Quality Manager to oversee customer experience processes across channels and ensure service standards are met.

You will identify customer needs, drive improvements, and collaborate with global teams to deliver consistent CX while supporting the growth of leading brands. This role offers comprehensive benefits, flexible work arrangements, and a global platform to develop your career.

Qualifications

• Bachelor’s degree or higher in any field.
• Strong time management and multitasking abilities.
• Excellent verbal and written communication in English and local market language.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with service partners.
• Provide constructive feedback to improve tools, resources, procedures and guidelines.
• Deliver high customer satisfaction with proper procedures and standards.
• Build sustainable relationships and go the extra mile for customers.
• Perform other duties as assigned to maintain quality management systems.

Skills

Customer service

Time management

Multitasking

Communication

Education

Bachelor's degree

Tools

CRM software

Job description

TDCX, Inc. in Singapore is seeking a diligent Quality Manager to oversee customer experience processes across channels and ensure service standards are met.

You will identify customer needs, drive improvements, and collaborate with global teams to deliver consistent CX while supporting the growth of leading brands. This role offers comprehensive benefits, flexible work arrangements, and a global platform to develop your career.