Customer Experience Specialist - Flexible & Growth-Oriented

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Great perks

World-class workspaces

Flexible working arrangements

Coaching and mentoring

Job summary

TDCX is a leading BPO company headquartered in Singapore, delivering customer experience and digital marketing services for clients across multiple industries. The company emphasizes growth, learning, and a positive work culture with easy access to public transport.

Join a global team that values innovation, mentorship, and continuous improvement in quality management. Flexible working arrangements and comprehensive benefits are highlighted as part of the employee experience.

Qualifications

• Diploma or degree in any field.
• 2 years of related work experience preferred; fresh graduates welcome.
• Strong communication, time management, and multitasking skills.

Responsibilities

• Respond to customers' problems promptly using our support system.
• Provide high-quality, empathetic 1:1 support and troubleshoot when needed.
• Use tools to identify and resolve customer inquiries and provide feedback for process improvements.
• Contribute to understanding the project backend operations and expand technical knowledge.

Skills

Communication

Time management

Multi-tasking

Empathy

Active listening

Phone etiquette

Education

Diploma or higher degree

Tools

Email

Internet basics

Mobile apps

Job description

TDCX is a leading BPO company headquartered in Singapore, delivering customer experience and digital marketing services for clients across multiple industries. The company emphasizes growth, learning, and a positive work culture with easy access to public transport.

Join a global team that values innovation, mentorship, and continuous improvement in quality management. Flexible working arrangements and comprehensive benefits are highlighted as part of the employee experience.