Customer Experience Specialist — Growth & Support

TDCX Group; Singapore; On-site; SGD 33,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Social security coverage

World-class workspaces

Learning and development plans

Flexible working arrangements

Coaching and mentoring from experts

Job summary

TDCX Group, Singapore-headquartered, seeks a Customer Service Representative to deliver top-tier support across channels. You will identify customer needs, resolve issues efficiently, and document learnings to improve workflows.

The role emphasizes first-contact resolution, feedback on tools, and building lasting customer relationships. Join a global BPO leader that offers comprehensive benefits and career growth opportunities, with flexible work arrangements and strong learning programs to

Qualifications

• Diploma or higher in any field is required or preferred.
• Fresh graduates encouraged to apply; 2 years of related experience is a plus.
• Strong verbal and written English communication; good phone etiquette.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to provide strategic, clear solutions.
• Aim for first contact resolution and follow up with partners and internal teams to close cases.
• Give constructive feedback on tools and processes to improve customer experience.
• Build sustainable relationships and exceed customer expectations.

Skills

Active listening

Excellent communication

Time management

multitasking

Education

Diploma or higher

Tools

CRM systems

Job description

TDCX Group, Singapore-headquartered, seeks a Customer Service Representative to deliver top-tier support across channels. You will identify customer needs, resolve issues efficiently, and document learnings to improve workflows.

The role emphasizes first-contact resolution, feedback on tools, and building lasting customer relationships. Join a global BPO leader that offers comprehensive benefits and career growth opportunities, with flexible work arrangements and strong learning programs to