Customer Experience Team Lead — Coaching & Growth

TDCX Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Learning & development plans

Job summary

TDCX Group, headquartered in Singapore, is seeking a Customer Support professional to deliver excellent service across multiple channels. You will identify customer needs, resolve issues efficiently, and collaborate with internal teams to ensure high-quality outcomes.

Ideal candidates are strong communicators with time-management skills and the ability to multitask while maintaining empathy and clear communication in English.

Qualifications

• Diploma or higher is required; degrees in any field acceptable.
• Fresh graduates are encouraged to apply, but 2 years in related field preferred.
• Must be a strong communicator with good phone etiquette and active listening.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Provide constructive feedback to improve tools, resources, and guidelines.
• Deliver high customer satisfaction through proper procedures and follow-ups.
• Build sustainable relationships and go the extra mile for customers.

Skills

Communication skills

Time management

Multitasking

Verbal & written English

Education

Diploma or Bachelor's degree

Job description

TDCX Group, headquartered in Singapore, is seeking a Customer Support professional to deliver excellent service across multiple channels. You will identify customer needs, resolve issues efficiently, and collaborate with internal teams to ensure high-quality outcomes.

Ideal candidates are strong communicators with time-management skills and the ability to multitask while maintaining empathy and clear communication in English.