Customer Experience Specialist

TDCX, Inc.; Singapore; In loco; SGD 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Attractive remuneration

Medical insurance

Social security coverage

Flexible working arrangements

World-class workspaces

Learning and development plans

Descrizione del lavoro

TDCX, Inc. is seeking a Customer Support professional to deliver excellent service across channels in Singapore. You will identify customer needs, resolve issues and ensure first contact resolution while maintaining high standards of quality and empathy.

Fresh graduates are welcome, with strong communication skills and the ability to work with multiple systems. The role offers comprehensive benefits and a dynamic, globally connected team environment.

Competenze

• Diploma or higher in any field.
• Fresh graduates are welcome to apply.
• Strong time management and multitasking skills.
• Excellent verbal and written English; proficient in local market language if applicable.

Mansioni

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with service partners and internal departments.
• Provide constructive feedback on tools, resources and procedures to improve workflow.
• Deliver high-quality service to maximize customer satisfaction and loyalty.
• Build sustainable relationships and go the extra mile for customers.

Conoscenze

Time management

Multi-tasking

Communication

Phone etiquette

Empathy

Computer literacy

Formazione

Diploma or higher

Bachelor's degree

Descrizione del lavoro

TDCX, Inc. is seeking a Customer Support professional to deliver excellent service across channels in Singapore. You will identify customer needs, resolve issues and ensure first contact resolution while maintaining high standards of quality and empathy.

Fresh graduates are welcome, with strong communication skills and the ability to work with multiple systems. The role offers comprehensive benefits and a dynamic, globally connected team environment.