Japanese-Speaking Customer Support Specialist

TDCX; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Learning & development programs

Flexible working arrangements

Job summary

TDCX is hiring a Customer Service Specialist [Japanese Speaker] in Singapore. You will provide excellent multi-channel support, identify customer needs, and resolve issues with strategic guidance. The role emphasizes first contact resolution, feedback for process improvements, and building lasting customer relationships.

We value strong communication, empathy, and the ability to work across multiple systems. Fresh graduates are welcome; travel and flexible working arrangements may apply.

Qualifications

• Diploma or degree in any field is required or preferred.
• 2 years' related work experience is desirable; fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations.
• Ability to multi-task and tailor responses from customer information.

Responsibilities

• Provide excellent support across all relevant channels to customers.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up to close cases.
• Provide constructive feedback to improve tools, resources, and guidelines.
• Deliver high-quality services to ensure maximum customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.

Skills

Time management

Clear communication

Empathy & listening

Multitasking

Education

Diploma / Degree in any field

Tools

CRM systems

MS Office

Job description

TDCX is hiring a Customer Service Specialist [Japanese Speaker] in Singapore. You will provide excellent multi-channel support, identify customer needs, and resolve issues with strategic guidance. The role emphasizes first contact resolution, feedback for process improvements, and building lasting customer relationships.

We value strong communication, empathy, and the ability to work across multiple systems. Fresh graduates are welcome; travel and flexible working arrangements may apply.