Customer Experience Specialist

TDCX (SG) PTE. LTD.; Singapore; Hybrid; SGD 28,000 - 42,000; Full time

Job summary

TDCX (SG) PTE. LTD. is seeking a customer service-oriented professional in Singapore to deliver excellent support via calls and emails, identify needs, and resolve issues with strategic solutions.

You will ensure timely follow-up, contribute to process improvements, and build lasting customer relationships in a dynamic call-centre setting. Ideal candidates have a GCE A-Level/Diploma/Degree and strong English communication, with familiarity in MS Office and team-oriented mindset for a fast-paced

Qualifications

• GCE 'A' Level/ Diploma/Degree with preferred experience in contact centre or service roles.
• Candidates with no experience are encouraged to apply.
• Proficiency in MS Office and ability to navigate multiple systems.

Responsibilities

• Provide excellent support to customers via phone, email, and other channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first-contact resolution and effective follow-up for case closures.
• Offer feedback on tools, resources, and procedures to improve customer experience.
• Build lasting relationships and go the extra mile to satisfy customers.

Skills

Customer service

Communication

English fluency

Time management

Team player

MS Office

Education

GCE A-Level / Diploma / Degree

Tools

MS Office

Job description

TDCX (SG) PTE. LTD. is seeking a customer service-oriented professional in Singapore to deliver excellent support via calls and emails, identify needs, and resolve issues with strategic solutions.

You will ensure timely follow-up, contribute to process improvements, and build lasting customer relationships in a dynamic call-centre setting. Ideal candidates have a GCE A-Level/Diploma/Degree and strong English communication, with familiarity in MS Office and team-oriented mindset for a fast-paced