Customer Care Specialist - Growth & Flexible Hours

TDCX (SG) PTE. LTD.; Singapore; Hybrid; SGD 30,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Performance incentives

Training provided

Flexible working arrangements

Career development

Job summary

TDCX (SG) PTE. LTD. is seeking a customer-focused professional for our East Bedok call centre. You will provide service via calls and emails, understand customer needs, and deliver effective solutions to ensure satisfaction.

Ideal candidates have a GCE A Level/ Diploma/ Degree with 2 years in a contact centre or willingness to learn, and strong English communication. Training provided and performance incentives are available.

Qualifications

• GCE 'A' Level/Diploma/Degree preferred; experience in contact centre is an advantage.
• Bilingual and articulate in spoken and written English; strong MS Office skills.
• Able to handle multiple systems and manage time effectively.

Responsibilities

• Provide excellent customer support via phone, email, and other channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and timely follow-up with partners and internal teams.
• Provide feedback to improve tools, resources, procedures, and guidelines.
• Deliver high-quality service to achieve customer satisfaction and maintain service standards.
• Build lasting relationships with customers and go the extra mile where needed.
• Perform other duties to support the Quality Management System and organization.

Skills

Customer service

English proficiency

MS Office

Time management

Team player

Adaptability

Education

GCE A Level/ Diploma/ Degree

Job description

TDCX (SG) PTE. LTD. is seeking a customer-focused professional for our East Bedok call centre. You will provide service via calls and emails, understand customer needs, and deliver effective solutions to ensure satisfaction.

Ideal candidates have a GCE A Level/ Diploma/ Degree with 2 years in a contact centre or willingness to learn, and strong English communication. Training provided and performance incentives are available.