Public Enquiries & Experience Specialist

TDCX; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical, insurance, and

World-class workspaces

Engaging activities and recognition

Strong learning and development plans

Positive work culture

Direct public transport access

Flexible working arrangements

Coaching and mentoring from experts

Join a global company with industry-aw

Job summary

TDCX is a Singapore-headquartered BPO leader seeking customer service professionals to join its CX teams. You will handle phone and email inquiries, resolve issues promptly, and contribute to service quality improvement across multiple channels.

The ideal candidate holds a diploma or higher, with 2 years of experience preferred, though fresh graduates are encouraged. You will work across multiple systems to deliver outstanding customer experiences in English and local markets.

Qualifications

• Diploma or higher in any field is acceptable.
• Strong verbal and written English communication required.
• Ability to multitask and work across multiple systems.

Responsibilities

• Attend to phone inquiries and emails from the public.
• Resolve inquiries promptly and professionally.
• Provide feedback to improve tools, resources, and workflows.

Skills

Customer service

Communication skills

English proficiency

Multitasking

Education

Diploma or higher (any field)

Bachelor's or higher degree

Job description

TDCX is a Singapore-headquartered BPO leader seeking customer service professionals to join its CX teams. You will handle phone and email inquiries, resolve issues promptly, and contribute to service quality improvement across multiple channels.

The ideal candidate holds a diploma or higher, with 2 years of experience preferred, though fresh graduates are encouraged. You will work across multiple systems to deliver outstanding customer experiences in English and local markets.