Customer Experience Specialist

AUREUS (CAUSEWAY POINT) PTE. LTD.; Singapore; On-site; SGD 32,000 - 46,000; Full time

Benefits offered by this job

Medical and Insurance Coverage

14 days Annual Leaves and Sick Leaves

In-House Learning, Development, and培训

Professional Career Development Oppurt

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment including IT Devices

Job summary

Aureus Group in Singapore is seeking a Customer Service Associate to deliver exceptional service in a fast-paced environment at our Causeway Point centre. You will handle inquiries, bookings, and communications with students, parents, and staff, ensuring a seamless learner experience.

You will work with the Centre Team and Management to maintain high service standards, achieve SLA targets, and support growth through effective teamwork.

Qualifications

• At least 2–3 years of experience in the customer service field.
• Must be available to work retail hours and on both weekends.
• Strong sense of adaptability and leadership.
• Strong proficiency in written and spoken English.

Responsibilities

• Customer Service Excellence: Address inquiries, book trials, resolve issues, foster positive interactions.
• Adaptability in a fast-paced environment: Thrive in a dynamic setting while maintaining performance.
• Communication and transparency: Align communications with company values across channels; escalate issues to management when needed.
• Long-Term Growth Opportunities: Seek and seize opportunities for growth within the centre.
• Team Collaboration: Support Centre Team and leadership to achieve sustained growth and minimize student turnover.
• Operational Performance: Handle emails/WhatsApp inquiries and phone calls within SLAs; assist with audits and inventory where needed.
• Customer Satisfaction: Improve happiness and satisfaction, measured by NPS.
• Ad-Hoc: Undertake additional duties as assigned by Management.

Skills

Customer service

English proficiency

Team leadership

Adaptability

Communication

Job description

Aureus Group in Singapore is seeking a Customer Service Associate to deliver exceptional service in a fast-paced environment at our Causeway Point centre. You will handle inquiries, bookings, and communications with students, parents, and staff, ensuring a seamless learner experience.

You will work with the Centre Team and Management to maintain high service standards, achieve SLA targets, and support growth through effective teamwork.