Customer Experience Leader, Music School

AUREUS (KATONG) PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Medical & Insurance

Annual Leave 14 days

Learning & Training

Career development opportunities

Complimentary music lessons

Vibrant company culture

IT equipment provided

Job summary

Aureus Group is seeking a customer service specialist to join our Singapore team. You will deliver exceptional service, handle inquiries, book trials, and resolve issues while upholding the centre's standards and SLA expectations.

The role emphasizes teamwork, adaptability, and ongoing personal and professional growth in a fast-paced environment. You will collaborate with the Centre Team and Management to ensure smooth operations, minimize student turnover, and foster positive client engagement.

Qualifications

• 2–3 years of customer service experience.
• Available to work retail hours and weekends.
• Strong written and spoken English; bilingualism is a plus.

Responsibilities

• Deliver high-quality customer service across inquiries, trials, and issues.
• Maintain clear communication aligned with company values across channels.

Skills

Customer service

English proficiency

Adaptability

Weekend availability

Job description

Aureus Group is seeking a customer service specialist to join our Singapore team. You will deliver exceptional service, handle inquiries, book trials, and resolve issues while upholding the centre's standards and SLA expectations.

The role emphasizes teamwork, adaptability, and ongoing personal and professional growth in a fast-paced environment. You will collaborate with the Centre Team and Management to ensure smooth operations, minimize student turnover, and foster positive client engagement.