Customer Experience Specialist - Creative Arts Education

AUREUS (CENTURY SQUARE) PTE. LTD.; Singapore; On-site; SGD 3,500 - 5,500; Full time

Benefits offered by this job

Medical and Insurance Coverage

14 days annual and sick leave

In-house learning & training

Career development opportunities

Complimentary music lessons

Vibrant company culture

IT devices provided

Job summary

Aureus Group is seeking a customer service professional for its Singapore centre to deliver exceptional service in a fast-paced setting. You will handle inquiries, bookings, and issue resolution while aligning with core values and ensuring operational excellence.

Join a team focused on reducing student turnover, high-quality client engagement, and ongoing development. This role requires weekend availability and a positive, extroverted attitude, with opportunities for professional growth and

Qualifications

• At least 2-3 years of experience in the customer service field.
• Strong proficiency in written and spoken English; bilingualism is a plus.
• Ability to adapt in a fast-paced environment and lead when required.
• Focus on proactive, clear communication and holding to company values.

Responsibilities

• Deliver customer service excellence by addressing inquiries, booking trials, resolving issues, and fostering positive interactions.
• Adapt to a fast-paced environment while maintaining high performance.
• Communicate transparently across channels and align with company values; inform management of issues.
• Pursue long-term growth opportunities and seek advancement within the company.
• Collaborate with Centre Team and leaders to drive growth and reduce turnover.
• Ensure SLA-compliant responses to emails/WhatsApp and phone inquiries; coordinate with internal stakeholders.
• Oversee opening, operating, and closing procedures for the centre; assist with audits.
• Boost customer satisfaction measured by NPS; perform additional duties as assigned.

Skills

Customer service

Communication

Adaptability

Leadership

Teamwork

Job description

Aureus Group is seeking a customer service professional for its Singapore centre to deliver exceptional service in a fast-paced setting. You will handle inquiries, bookings, and issue resolution while aligning with core values and ensuring operational excellence.

Join a team focused on reducing student turnover, high-quality client engagement, and ongoing development. This role requires weekend availability and a positive, extroverted attitude, with opportunities for professional growth and