Customer Experience & Operations Specialist

OJJ Foods Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A food processing company in Singapore is seeking a Customer Service Specialist to enhance customer experiences through effective order processing and relationship management. Responsibilities include handling inquiries, maintaining customer loyalty, and implementing service improvements. Candidates should possess strong time management, analytical skills, and a diploma or degree qualification. Experience in meat processing operations and proficiency in ERP systems are advantageous.

Qualifications

• Diploma or Degree qualification is required.
• Proficient in using ERP systems to manage customer records and processes.
• Knowledge and experience in meat processing operations is advantageous.

Responsibilities

• Handle customer orders, including revisions, returns, and exchanges.
• Respond to customer inquiries regarding products and services.
• Maintain positive interactions and foster customer loyalty.
• Analyze feedback and implement process improvements.
• Compile and present reports on customer service metrics.
• Manage work schedules and delegate tasks.

Skills

Time management

Analytical & Problem-Solving

Computer Proficiency

Empathy and Patience

Education

Diploma / Degree qualification

Tools

ERP system

Job description

A food processing company in Singapore is seeking a Customer Service Specialist to enhance customer experiences through effective order processing and relationship management. Responsibilities include handling inquiries, maintaining customer loyalty, and implementing service improvements. Candidates should possess strong time management, analytical skills, and a diploma or degree qualification. Experience in meat processing operations and proficiency in ERP systems are advantageous.