Customer Experience Officer - [ST]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore seeks customer service representatives to manage inquiries and support daily operations. Responsibilities include advising customers on music programs, coordinating with teams, and handling enrolments. Ideal candidates are service-oriented, fluent in English, and available to work weekends. This role offers a dynamic environment with opportunities to interact with diverse clients.

Qualifications

• Customer service or frontline experience preferred.
• Good command of spoken and written English.
• Service-oriented with basic sales confidence.
• Willing to work on weekends (off-days on weekdays).

Responsibilities

• Handle walk-in, phone, and online enquiries professionally.
• Advise customers on music programmes, schedules, and fees.
• Support enrolment, payments, and daily front desk operations.
• Follow up on trial classes and sales enquiries.
• Coordinate with teachers and centre teams to ensure smooth operations.

Skills

Customer service experience

Good command of English

Service-oriented

Sales confidence

Job description

Responsibilities

• Handle walk-in, phone, and online enquiries professionally
• Advise customers on music programmes, schedules, and fees
• Support enrolment, payments, and daily front desk operations
• Follow up on trial classes and sales enquiries
• Coordinate with teachers and centre teams to ensure smooth operations

Requirements

• Customer service or frontline experience preferred
• Good command of spoken and written English
• Service-oriented with basic sales confidence
• Willing to work on weekends (off-days on weekdays)

We appreciate your interest and look forward to reviewing your application. Due to high application volume, only shortlisted candidates will be contacted — thank you for your understanding!

WeCruit Pte Ltd | EA License No. 20C0270

EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889