Customer Experience Officer (1-year contract)

SINGAPORE POOLS (PRIVATE) LIMITED.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A government-established betting organization is seeking a Customer Experience Officer to deliver exceptional service to customers regarding their products and initiatives. The role demands strong communication skills, a customer service background, and the ability to assist customers with digital applications. Compensation includes a competitive salary, staggered working hours, and medical insurance. Interested candidates should apply via email.

Benefits

Competitive salary

Staggered working hours

Medical insurance

Qualifications

• Minimum GCE O’Level qualification with relevant experience in hospitality, sales or customer service.
• Ability to communicate and sell to customers (soft‑selling skills).
• Strong interpersonal and communication skills.
• Digital savvy – knowledge of digital applications.
• Good team player, able to work independently with minimal guidance.
• Willingness to work shift hours, weekends and public holidays.

Responsibilities

• Engage or assist walk‑in customers at retail sales points on offerings and campaigns.
• Provide support for divisional or corporate initiatives such as Anti‑Scam Awareness.
• Share features and functions of offerings, assist customers with app usage.
• Serve as a one‑stop touchpoint for all customer enquiries.

Skills

Customer service

Soft-selling skills

Interpersonal skills

Digital applications knowledge

Education

Minimum GCE O’Level qualification

Job description

Customer Experience Officer (1-year contract)

Location: Singapore Pools (PRIVATE) LIMITED – D07 Golden Mile, Middle Road, SG

Overview

We are looking for a passionate and professional Customer Experience Officer to join our Customer Experience team in Singapore. You will serve as a single touchpoint for customers on all Singapore Pools (SPPL) products and services, and execute the Customer Experience initiative at retail touchpoints to provide excellent customer experience.

Responsibilities

• Engage or assist walk‑in customers at retail sales points on SPPL's offerings and campaigns, such as educational and outlet closure campaigns.
• Provide support for divisional or corporate initiatives such as Anti‑Scam Awareness initiatives.
• Share the features and functions of SPPL's offerings, assist and facilitate customers with download, set‑up, and use of the app.
• Serve as a one‑stop touchpoint for all SPPL related customer enquiries.

Qualifications

• Minimum GCE O’Level qualification with relevant experience in hospitality, sales or customer service.
• Ability to communicate and sell to customers (soft‑selling skills).
• Strong interpersonal and communication skills.
• Digital savvy – knowledge of digital applications.
• Good team player, able to work independently with minimal guidance.
• Willingness to work shift hours, weekends and public holidays.

Benefits

• Competitive salary.
• Staggered working hours.
• Medical insurance.

Diversity & Inclusion

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity helps us see a greater picture represented by different voices, and contributes to society. Be proud of your heritage and personal experience as you begin your journey with us!

About Singapore Pools

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not‑for‑profit organisation, all surplus is channeled to the Tote Board to fund a wide range of social services, community development, sports, arts, education, and health causes. Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties.

How to Apply

Send your resume to P&[e-mail]. We will reach out to shortlisted candidates for further career conversations.