Customer Experience Lead - Music Education

AUREUS (JURONG POINT) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading music education provider in Singapore is seeking a customer service professional to deliver exceptional service in a fast-paced environment. The role involves addressing inquiries, booking trials, and fostering positive interactions. Candidates should have 2-3 years of experience in customer service and demonstrate strong adaptability, communication skills, and a passion for helping others. The company offers a supportive culture and various perks, including insurance coverage and opportunities for professional development.

Benefits

Medical and Insurance Coverage

14 days of Annual and Sick Leaves

In-house Learning and Development

Professional Career Development Opportunities

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment provided

Qualifications

• At least 2-3 years’ experience in the customer service field.
• Strong proficiency in written and spoken English; bilingual/trilingual is an advantage.
• Positive, outgoing personality with a passion for customer service.

Responsibilities

• Ensure high customer service standards by addressing inquiries and booking trials.
• Thrive in a fast-paced environment while maintaining performance.
• Communicate proactively with management regarding potential issues.
• Support the team in achieving sustained growth by enhancing customer service.
• Achieve responses within service-level agreements for inquiries.

Skills

Customer service excellence

Adaptability

Communication skills

Team collaboration

Job description

A leading music education provider in Singapore is seeking a customer service professional to deliver exceptional service in a fast-paced environment. The role involves addressing inquiries, booking trials, and fostering positive interactions. Candidates should have 2-3 years of experience in customer service and demonstrate strong adaptability, communication skills, and a passion for helping others. The company offers a supportive culture and various perks, including insurance coverage and opportunities for professional development.