Customer Experience & Growth Executive

Aureus Group Pte Ltd; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Aureus Group Pte. Ltd. in Singapore is seeking a Customer Experience Executive to drive sales performance while delivering outstanding customer service. You will book trials, handle inquiries, and coordinate with teachers and centre staff in a fast-paced environment.

The role emphasizes a strategic mindset, strong communication, and adherence to company standards. You will support the Centre Team and Director to foster growth and maintain high customer satisfaction.

Qualifications

• Proven ability to deliver high-quality customer service and drive revenue growth.
• Strong verbal and written communication skills for cross-team collaboration.
• Strategic thinking to plan and execute sales opportunities within the centre.
• Commitment to compliance with industry regulations and company standards.
• Weekend availability as required by the role.

Responsibilities

• Maintain high-standard customer service by handling inquiries, bookings, and issues.
• Adapt to a fast-paced environment while sustaining performance and accuracy.
• Communicate consistently across channels, align with company values, and elevate transparency.
• Pursue personal and professional growth and seek advancement opportunities.
• Collaborate with Centre Team and management to drive sustained growth and reduce student turnover.
• Ensure timely, accurate responses to emails/WhatsApp and phone inquiries within SLAs, and support audits and centre operations.
• Aim to boost customer satisfaction as measured by NPS, and perform extra duties as assigned.

Skills

Customer Service

Sales Growth

Communication

Strategic Mindset

Ethics & Compliance

Job description

Aureus Group Pte. Ltd. in Singapore is seeking a Customer Experience Executive to drive sales performance while delivering outstanding customer service. You will book trials, handle inquiries, and coordinate with teachers and centre staff in a fast-paced environment.

The role emphasizes a strategic mindset, strong communication, and adherence to company standards. You will support the Centre Team and Director to foster growth and maintain high customer satisfaction.