Customer Experience Lead - Music School Growth

AUREUS (WESTGATE MALL) PTE. LTD.; Singapore; On-site; SGD 26,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

14 days annual leave

In-house learning & training

Career development opportunities

Complimentary music lessons

Vibrant company culture

IT equipment provided

Job summary

Aureus Group in Singapore is seeking a customer service professional to deliver exceptional service in a fast-paced centre, handling inquiries, trial bookings, and customer interactions. You will work with the Centre Team and Management to uphold company values and ensure SLA-aligned responses.

The ideal candidate has 2–3 years of customer service experience, strong English, and weekend availability. In-house training, medical coverage, and career development opportunities are provided.

Qualifications

• 2–3 years’ experience in the customer service field.
• Ability to work retail hours and on weekends.
• Strong adaptability and leadership qualities.
• Excellent written and spoken English; bilingualism is a plus.

Responsibilities

• Deliver exceptional customer service by addressing inquiries, booking trials, resolving issues, and fostering positive interactions.
• Adapt to a fast-paced environment while maintaining high performance.
• Communicate transparently with the team and uphold core values across channels.
• Pursue long-term growth opportunities and advance within the company.
• Collaborate with Centre Team and management to drive sustained growth and minimize turnover.
• Manage SLAs for email/WhatsApp inquiries and phone calls; assist with audits and daily operations.
• Enhance customer satisfaction and monitor NPS scores.
• Perform additional duties as assigned by Management.

Skills

Customer service

Communication

Leadership

English proficiency

Job description

Aureus Group in Singapore is seeking a customer service professional to deliver exceptional service in a fast-paced centre, handling inquiries, trial bookings, and customer interactions. You will work with the Centre Team and Management to uphold company values and ensure SLA-aligned responses.

The ideal candidate has 2–3 years of customer service experience, strong English, and weekend availability. In-house training, medical coverage, and career development opportunities are provided.