Customer Experience Lead: Growth & Impact

Aureus Academy; Singapore; On-site; SGD 33,480 - 35,712; Full time

Benefits offered by this job

Gross salary SGD 3,000–3,200

Medical and insurance coverage

14 days annual leave

In‑house learning and training

Career development opportunities

Vibrant company culture

IT equipment provided

Job summary

Aureus Group in Singapore is hiring a Customer Experience Executive to deliver premium service, handle inquiries, book trials, and support operations in a fast-paced centre. This full-time role requires strong English communication and a commitment to customer satisfaction, teamwork, and professional growth.

Join a growing music education group with opportunities for career development and a vibrant company culture, including in-house training and staff benefits.

Qualifications

• At least 2–3 years’ experience in the customer service field.
• Must be available to work retail hours and on both weekends.
• Strong proficiency in written and spoken English.

Responsibilities

• Customer Service Excellence: address inquiries, book trials, resolve issues, and foster positive interactions.
• Adaptability in a fast-paced environment: thrive in a changing environment while maintaining high performance.
• Communication and transparency: ensure aligned communications across channels and escalate issues to management when needed.
• Long-term growth opportunities: pursue personal and professional growth and advancement within the company.
• Team collaboration: support centre team and leadership to drive growth and reduce turnover.
• Operational performance: respond via email/WhatsApp/phone within SLAs; assist internal requests; ensure opening, closing, audits.
• Customer satisfaction: improve happiness and NPS scores.
• Ad-hoc: perform additional duties as assigned by management.

Job description

Aureus Group in Singapore is hiring a Customer Experience Executive to deliver premium service, handle inquiries, book trials, and support operations in a fast-paced centre. This full-time role requires strong English communication and a commitment to customer satisfaction, teamwork, and professional growth.

Join a growing music education group with opportunities for career development and a vibrant company culture, including in-house training and staff benefits.