Centre Director: Growth & Customer Experience Leader

aureus (thomson plaza) pte. ltd.; Singapore; On-site; SGD 45,000 - 56,000; Full time

Benefits offered by this job

Medical & Insurance

Annual leaves 14 days

In-house learning

Career development

Complimentary music lessons

Work equipment provided

Job summary

Aureus Group is seeking a Centre Director to lead and mentor a team of Customer Service Executives at our Singapore centre. You will drive sales, enrolments, and lead conversion while ensuring top-class customer service and target attainment.

Ideal candidates have 2–3 years in customer service with at least 1 year in a managerial role, are comfortable with retail hours and weekend work, and possess strong English communication and leadership skills.

Qualifications

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position.
• Must be available to work retail hours and on both weekends.
• Strong sense of adaptability and leadership.
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage).
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre.
• Positive, extroverted, and outgoing personality with the passion for customer service.

Responsibilities

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Skills

Leadership

Customer service

Sales

Team mentoring

English proficiency

Job description

Aureus Group is seeking a Centre Director to lead and mentor a team of Customer Service Executives at our Singapore centre. You will drive sales, enrolments, and lead conversion while ensuring top-class customer service and target attainment.

Ideal candidates have 2–3 years in customer service with at least 1 year in a managerial role, are comfortable with retail hours and weekend work, and possess strong English communication and leadership skills.