Customer Experience Lead – Growth & Music Education

AUREUS (BEDOK MALL) PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Medical & Insurance

Leaves (14 days)

In-House Training

Career Development

Complimentary Music Lessons

Company Culture

IT Equipment Provided

Job summary

Aureus Group, the parent company of Aureus Academy, is seeking a customer service professional to support our growing centre in Singapore. You will deliver exceptional service, handle inquiries, book trials, and ensure smooth day-to-day operations in a fast-paced environment.

The role emphasizes teamwork, adaptability, and clear communication aligned with our values. Weekend availability, strong English skills, and a proactive, positive attitude are essential as you help minimize student

Qualifications

• 2–3 years experience in the customer service field.
• Must be available to work retail hours and on both weekends.
• Strong sense of adaptability and leadership.
• Strong proficiency in written and spoken English; being bilingual/trilingual is an advantage.

Responsibilities

• Customer Service Excellence: address inquiries, book trials, resolve issues and foster positive interactions.
• Adaptability in a fast-paced environment while maintaining high performance.
• Communication and Transparency: align communications with core values across channels and raise issues to management.
• Long-Term Growth Opportunities: pursue advancement within the company.
• Team Collaboration: support Centre Team and management to drive sustained growth and reduce turnover.
• Operational Performance: handle emails/WhatsApp and calls within SLAs; assist with audits and daily operations.
• Customer Satisfaction: boost NPS and overall happiness.
• Ad-Hoc: perform additional duties as assigned by Management.

Skills

Customer service

Communication

Team collaboration

Adaptability

Leadership

Job description

Aureus Group, the parent company of Aureus Academy, is seeking a customer service professional to support our growing centre in Singapore. You will deliver exceptional service, handle inquiries, book trials, and ensure smooth day-to-day operations in a fast-paced environment.

The role emphasizes teamwork, adaptability, and clear communication aligned with our values. Weekend availability, strong English skills, and a proactive, positive attitude are essential as you help minimize student