Customer Experience Executive — Creative Arts Hub | Growth & Perks

AUREUS (HOUGANG 1) PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Medical and Insurance Coverage

Annual Leave & Sick Leave

In-House Learning & Training

Career Development Opportunities

Complimentary Music Lessons

Vibrant Company Culture

IT Equipment Provided

Job summary

Aureus Academy, part of the Aureus Group, invites applications for a customer service professional in Singapore. The role emphasizes delivering exceptional service, handling inquiries, and ensuring smooth daily operations across bookings, trials, and communications.

Ideal candidates bring 2–3 years in customer service, strong English, and a proactive, extroverted attitude. The position supports a vibrant, growth-minded centre and offers opportunities for development within a leading creative

Qualifications

• 2–3 years in customer service or related field.
• Ability to work retail hours, including weekends.
• Strong adaptability and leadership qualities.
• Excellent written and spoken English; bilingual is a plus.

Responsibilities

• Maintain high standard of customer service by addressing inquiries and booking trials.
• Adapt quickly in a fast-paced environment while delivering results.
• Communicate transparently across channels and align with core values.
• Support growth within the centre and minimize student turnover.
• Collaborate with Centre Team and management to meet SLAs and operate smoothly.
• Handle emails, WhatsApp, and phone inquiries; assist with audits and ad-hoc tasks.
• Contribute to customer satisfaction metrics such as NPS.

Skills

Customer service

Communication skills

English proficiency

Job description

Aureus Academy, part of the Aureus Group, invites applications for a customer service professional in Singapore. The role emphasizes delivering exceptional service, handling inquiries, and ensuring smooth daily operations across bookings, trials, and communications.

Ideal candidates bring 2–3 years in customer service, strong English, and a proactive, extroverted attitude. The position supports a vibrant, growth-minded centre and offers opportunities for development within a leading creative