Customer Experience Lead — Music Centre Growth

AUREUS (NP) PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and Insurance Coverage

Annual Leaves and Sick Leaves (14 days

In-House Learning, Development, and培训

Professional Career DevelopmentOpportu

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment including IT Devices

Job summary

Aureus Group Singapore is seeking a customer service-focused professional to deliver exceptional service at our Aureus Academy centre. You will handle inquiries, bookings, and issues, ensuring smooth operations and positive customer experiences in a dynamic setting.

Launched to support growth, the role emphasizes teamwork, adaptability, and a commitment to professional development while maintaining high client engagement and satisfaction.

Qualifications

• 2-3 years of customer service experience.
• Available to work retail hours and weekends.
• Demonstrates adaptability and leadership.
• Strong written and spoken English; bilingual ability is a plus.

Responsibilities

• Deliver exceptional customer service by addressing inquiries, booking trials, resolving issues, and fostering positive interactions.
• Thrive in a fast-paced environment and adapt to changing circumstances while maintaining performance.
• Communicate consistently across channels and align with core values; proactively raise issues to management.
• Commit to personal and professional growth; seek advancement opportunities within the company.
• Support Centre Team and management to drive growth, improve service, and minimize student turnover.
• Ensure high-quality responses to emails/WhatsApp and phone inquiries within SLAs; assist internal stakeholders; manage centre operations and inventories.
• Aim to boost customer satisfaction as measured by NPS.
• Perform additional duties as assigned by Management.

Skills

Customer service

Leadership

English proficiency

Communication

Job description

Aureus Group Singapore is seeking a customer service-focused professional to deliver exceptional service at our Aureus Academy centre. You will handle inquiries, bookings, and issues, ensuring smooth operations and positive customer experiences in a dynamic setting.

Launched to support growth, the role emphasizes teamwork, adaptability, and a commitment to professional development while maintaining high client engagement and satisfaction.