Customer Experience Leader - Music Education

AUREUS (ANCHORPOINT) PTE. LTD.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Annual leave 14 days

In-house learning

Career development

Music lessons

Company culture

IT equipment

Job summary

Aureus Group, the parent of Aureus Academy in Singapore, seeks a customer service professional to deliver exceptional service in a fast-paced environment. You will handle inquiries, bookings, and customer interactions while aligning with core values and driving high-quality engagement at our centres.

The role emphasizes adaptability, teamwork, and ongoing development, with opportunities for career growth, training, and direct involvement in customer satisfaction metrics.

Qualifications

• 2–3 years in customer service
• Available to work retail hours and weekends
• Strong adaptability and leadership
• Excellent written and spoken English; bilingualism a plus
• Goal-driven with task prioritization for growth

Responsibilities

• Deliver outstanding customer service by addressing inquiries, booking trials, resolving issues, and fostering positive interactions.
• Thrive in a fast-paced environment with adaptability while maintaining high performance.
• Communicate transparently across channels aligning with core values and escalate issues as needed.
• Demonstrate commitment to personal and professional growth and seek advancement opportunities.
• Support Centre Team and management to achieve sustained growth and reduce student turnover.
• Handle Email/WhatsApp inquiries and phone calls within SLAs; assist internal stakeholders and processes.
• Assist with regular centre, studio, and inventory audits and ad-hoc operational tasks.
• Boost customer happiness as measured by NPS and overall satisfaction.
• Perform additional duties as assigned by Management.

Skills

Customer service

Weekend availability

Leadership

English proficiency

Job description

Aureus Group, the parent of Aureus Academy in Singapore, seeks a customer service professional to deliver exceptional service in a fast-paced environment. You will handle inquiries, bookings, and customer interactions while aligning with core values and driving high-quality engagement at our centres.

The role emphasizes adaptability, teamwork, and ongoing development, with opportunities for career growth, training, and direct involvement in customer satisfaction metrics.