Customer Experience & Delivery Coordinator

BOMUL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A renowned catering company in Singapore is seeking a dedicated individual to manage customer enquiries, process orders, and coordinate with various teams for efficient service delivery. The role involves ensuring timely responses to customer needs and maintaining accurate order records. Ideal candidates should possess strong communication skills and the ability to work collaboratively with kitchen and logistics teams. The opportunity offers a dynamic work environment focused on customer satisfaction.

Responsibilities

• Manage customer enquiries, reservations, and feedback to ensure timely responses.
• Process customer orders for catering and bulk purchases.
• Prepare and submit purchase requisitions for supplies or equipment.
• Coordinate with teams to check stock availability and order fulfillment.
• Communicate updates regarding reservations and deliveries.
• Arrange delivery or courier bookings for orders.
• Verify delivery schedules with logistics partners.
• Work with kitchen and warehouse personnel to ensure accurate packing.
• Monitor outstanding payments or corporate invoices.
• Report order discrepancies and follow up on claims.
• Maintain and update order records and tracking reports.
• Review and improve internal SOPs for efficiency.

Job description

A renowned catering company in Singapore is seeking a dedicated individual to manage customer enquiries, process orders, and coordinate with various teams for efficient service delivery. The role involves ensuring timely responses to customer needs and maintaining accurate order records. Ideal candidates should possess strong communication skills and the ability to work collaboratively with kitchen and logistics teams. The opportunity offers a dynamic work environment focused on customer satisfaction.