Customer Experience & Centre Operations Lead

INSPIRE MUM & BABY PTE. LTD.; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A customer-focused service provider in Singapore seeks a Customer Service Representative to handle inquiries, manage schedules, and maintain center operations. The ideal candidate has strong customer service experience, interpersonal skills, and proficiency in digital communication tools. You will work in a dynamic environment with opportunities for career growth and team collaboration, ensuring exceptional customer experiences. Availability on weekends is required.

Benefits

Supportive work environment

Career growth opportunities

Dynamic workplace

Qualifications

• Proven experience in customer service, preferably in a service-oriented or educational environment.
• Strong interpersonal and communication skills to handle customer interactions.
• Organizational skills to manage bookings and center operations effectively.

Responsibilities

• Handle customer inquiries across various channels to ensure a seamless experience.
• Oversee cleanliness and organization of the center for customer satisfaction.
• Liaise with instructors for bookings and scheduling of classes.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Digital communication proficiency

Sales-oriented mindset

Problem-solving skills

Tools

CRM systems

Job description

A customer-focused service provider in Singapore seeks a Customer Service Representative to handle inquiries, manage schedules, and maintain center operations. The ideal candidate has strong customer service experience, interpersonal skills, and proficiency in digital communication tools. You will work in a dynamic environment with opportunities for career growth and team collaboration, ensuring exceptional customer experiences. Availability on weekends is required.