Customer Experience Ambassador

Globe Telecom, Inc.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking a Retail Specialist to oversee retail store operations and optimize customer experience. The ideal candidate will ensure exceptional service, achieve sales targets, and manage daily store activities. A background in customer service and sales, along with operational efficiency skills, will be advantageous. This role offers the opportunity to contribute to a diverse and inclusive workplace.

Qualifications

• Strong background in customer service and sales.
• Ability to work efficiently under pressure and meet targets.
• Familiarity with retail operations and management.

Responsibilities

• Optimize store performance and customer service.
• Implement strategies for enhanced customer experience.
• Achieve sales and revenue targets.

Skills

Customer service

Sales techniques

Retail management

Operations management

Education

Certifications in retail management or customer service

Job description

As a Retail Specialist for Stores at Globe, your primary responsibility will be to optimize the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. You will play a crucial role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.Your duties and responsibilities will include assisting walk-in subscribers with their concerns and queries, selling all products and services to walk-in customers, performing product demonstrations, accepting, screening, evaluating, and approving documents received from subscribers, and practicing timely and efficient customer delivery to meet targets. It will also be important for you to comply with agreed shift schedules, attendance policies, and maintain a clean workplace in adherence to established standards.Additionally, you will be responsible for ensuring compliance with company policies, acting as a custodian when necessary, monitoring and resolving after-sales transactions, encoding all transactions passed on to other support groups, and timely transmittal of subscriber documents to the Credit Library. Achieving stores sales & revenue targets, favorable results for Line Wait and CSAT/MSP, and meeting SLAs with minimal exceptions will be key performance indicators.Your top deliverables will include achieving and exceeding sales targets, maintaining high levels of customer satisfaction, implementing effective visual merchandising strategies, optimizing store operations for efficiency and profitability, and developing and leading a high-performing store team. While certifications in retail management, customer service, or sales techniques are optional and may be advantageous, they are not mandatory for all positions.Globe is an Equal Opportunity Employer that promotes equal opportunity throughout the entire employee lifecycle, including the hiring process. Our Diversity, Equity, and Inclusion Policy Commitment reflects our dedication to fostering a diverse and inclusive workplace. If you are passionate about creating a wonderful world and ready to contribute to our purpose at Globe, we invite you to explore opportunities with us.,

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