Customer Engagement & Loyalty Marketing Specialist

DIGI-SOUND HEARING CARE CENTRE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer engagement firm in Singapore is seeking a dedicated professional to enhance customer relationships and support. This role necessitates a Bachelor's degree and 2-4 years of experience in customer engagement or CRM-based marketing. The successful candidate will interact with customers across multiple channels, ensuring high satisfaction and loyalty. Key responsibilities include responding to inquiries, collecting feedback, and optimizing engagement processes.

Qualifications

• Minimum 2 - 4 years of experience in customer engagement or CRM-based marketing.

Responsibilities

• Act as the primary point of contact for customers.
• Engage with customers across various channels to provide support.
• Build and maintain strong customer relationships.
• Collect and analyze customer feedback for improvement.
• Monitor customer satisfaction levels.

Skills

Customer communication skills

CRM proficiency

Relationship building

Marketing knowledge

Education

Bachelor's degree in Marketing or related field

Job description

A customer engagement firm in Singapore is seeking a dedicated professional to enhance customer relationships and support. This role necessitates a Bachelor's degree and 2-4 years of experience in customer engagement or CRM-based marketing. The successful candidate will interact with customers across multiple channels, ensuring high satisfaction and loyalty. Key responsibilities include responding to inquiries, collecting feedback, and optimizing engagement processes.