Customer Engagement Executive

LEARNING POINT KIDS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A reputable educational organization in Singapore seeks a dedicated individual to engage with customers, promote programs, and handle administrative duties efficiently. The ideal candidate should possess a diploma and strong communication skills in English, along with proficiency in Google Docs and Microsoft Office. Responsibilities include customer service, maintaining stakeholder relationships, and supporting teachers and students. The role requires shift hours and weekend availability, with flexible remuneration based on experience.

Qualifications

• Minimum qualifications: Diploma.
• Strong proficiency in spoken and written English.
• Proficient with Google Docs, Google Sheets, and Microsoft Office.

Responsibilities

• Acquire and maintain strong knowledge of the organisation's programmes and services.
• Actively promote programmes to both prospective and existing customers.
• Build rapport and maintain a positive relationship with all stakeholders.

Skills

Strong proficiency in spoken and written English

Proficient with Google Docs, Google Sheets, and Microsoft Office

Good team player with ability to work with minimal supervision

Education

Diploma

Job description

Work Location

• Thomson Plaza
• Willing to travel to other branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)

Work Days

• Able to work shift hours and on weekends (4 weekdays and 1 weekend)
• 44 hours per week

Job Responsibilities

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes
• Keep abreast of latest MOE initiatives to stay relevant with customers' needs
• Actively promote programmes to both prospective and existing customers
• Attend to customers' needs and enquiries in a prompt and customer-centric manner
• Build rapport and maintain a positive relationship with all stakeholders
• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner
• Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner
• Maintain an updated record of customer interactions, including inquiries, feedback and complaints
• Provide support and assistance to teachers and students whenever required
• Uphold a strong communication platform between teachers and parents
• Assist in other adhoc duties as assigned

Job Requirements

• Minimum qualifications: Diploma
• Strong proficiency in spoken and written English
• Proficient with Google Docs, Google Sheets and Microsoft Office
• Good team player with ability to work with minimal supervision
• Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).

Only shortlisted candidates will be contacted.