Customer Care Specialist - Mon-Fri, Jurong, Bonus & AWS

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service organization in Singapore is seeking a Customer Service Representative to manage inbound and outbound communications, resolve customer complaints, and provide support to retail agents. The role requires monitoring key performance indicators to enhance service quality while ensuring compliance with data privacy regulations. Ideal candidates should be proactive, detail-oriented, and capable of fostering a positive customer experience. This position offers a salary between $2500 and $2800, inclusive of AWS and variable bonuses.

Responsibilities

• Manage inbound and outbound calls across various channels.
• Handle and resolve customer complaints promptly.
• Provide coaching and training to retail agents.
• Monitor customer satisfaction and service metrics.
• Ensure compliance with data privacy policies.

Job description

A customer service organization in Singapore is seeking a Customer Service Representative to manage inbound and outbound communications, resolve customer complaints, and provide support to retail agents. The role requires monitoring key performance indicators to enhance service quality while ensuring compliance with data privacy regulations. Ideal candidates should be proactive, detail-oriented, and capable of fostering a positive customer experience. This position offers a salary between $2500 and $2800, inclusive of AWS and variable bonuses.