Manager (Business Operations Centre) 1 year, Geylang Bahru ~

PERSOL; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a seasoned Operations Lead to oversee the operation centre activities for a utilities group. You will coordinate teams, manage data workflows, and drive continuous improvement through analytics and reporting.

Ideal candidates bring 8+ years of experience, strong leadership, and a track record in building dashboards and digital tools to optimize business operations. Expect a hands-on role in a dynamic, multi-stakeholder environment.

Qualifications

• Degree qualification required.
• Minimum 8 years of relevant work experience.
• Experience developing dashboards, tools, and digital solutions to support business operations.
• Proven leadership and influencing skills to drive change.
• Strong analytical, problem-solving and critical thinking abilities.
• Proficiency with MS Excel, MS PowerPoint, Power BI, and CRM systems.
• Detail-oriented with ability to manage multiple tasks.

Responsibilities

• Lead a team to manage operation centre activities including customer appointment calls, database updates, job scheduling, manpower planning, and contractor deployment.
• Collaborate with cross-functional teams and stakeholders to ensure effective work execution and timely issue resolution.
• Track and analyze operational trends to identify issues, opportunities, and areas for improvement.
• Utilize IT systems and tools (CRM, PowerApps, MS Office) to manage and process large volumes of data.
• Maintain and update databases to support management reporting needs.
• Generate reports with proactive analysis to anticipate escalation risks and mitigate them.
• Perform additional duties as assigned to support operational goals.

Skills

Leadership

Analytical thinking

Problem solving

Communication

Adaptability

Education

Degree qualification

Tools

MS Excel

MS PowerPoint

Power BI

CRM systems

Job description

Company Overview

PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner with over 80 offices across 13 markets. We combine human expertise and smart technology to deliver tailored workforce solutions that help organizations solve challenges and unlock potential.

Job Summary

Lead and manage operation center activities for a utilities group, coordinating teams and stakeholders to ensure efficient work execution, data management, and issue resolution while driving continuous improvement through analysis and reporting.

Responsibilities

• Lead a team to manage operation center activities including customer appointment calls, database updates, job scheduling, manpower planning, and contractor deployment
• Collaborate with cross-functional teams and stakeholders such as customers, contractors, and agencies to ensure effective work execution and timely resolution of issues
• Track and analyze operational trends to identify issues, opportunities, and areas for improvement
• Utilize IT systems and tools (e.g., CRM systems, PowerApps, MS Office) to manage and process large volumes of data efficiently
• Maintain and update databases to support management reporting needs
• Generate reports with proactive analysis to anticipate and mitigate potential escalation issues
• Perform additional duties as assigned to support operational goals

Preferred competencies and qualifications

• Degree qualification
• Minimum 8 years of relevant work experience
• Experience developing dashboards, tools, and digital solutions to support business operations
• Proven leadership and influencing skills to drive change across diverse teams
• Strong analytical, problem-solving, and critical thinking skills
• Proficiency with workplace tools such as MS Excel, MS PowerPoint, Power BI, and CRM systems
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Curious, analytical mindset with eagerness to learn
• Proactive and confident in taking ownership within a small team
• Collaborative, communicative, and reliable work approachStrong sense of integrity and accountability

Other Information

• Location: Kallang Sector; may require attending site issues at Tengah when necessary
• Working hours: 8:30am – 6:00pm (Monday to Friday), with possible extended hours and weekend work during peak periods

Contact number: 8189 1194

By sending us your personal data and curriculum vitae(CV), you are deemed to consent to PERSOL Singapore Pte Ltd("PERSOL") and its local and overseas subsidiaries and affiliates tocollect, use and disclose your personal data to prospective employers/companiesbased in any country for purposes of evaluatingsuitability for employment, conducting reference checks, administeringemployment related services, complying with Government’s health advisories andsuch other purposes stated in our Privacy Policy.

PERSOL Singapore Pte Ltd • UEN No. 200007268E• EALicense No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui

We may use artificial intelligence ("AI")and machine learning technologies to support our recruitment and placementservices, including screening resumes, assessing qualifications and experience,and identifying skills and job matches. Where permitted by applicable law,wemay also use such personal data to develop, train, test, improve and/orfine-tune AI and machine learning technologies that support our recruitment andbusiness operations.

For more information on how we collect, use, discloseand protect your personal data, please refer to our Privacy Policy:https://www.persolsingapore.com/policies. If you wish to withdraw your consent,including consent relating to the use of your personal data for AI-enabledrecruitment activities and AI development activities, please email us [e-mail].