CRM Advisory Solution Consultant

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading technology company in Singapore is seeking an experienced Solution Consultant for the Asia Enterprise segment. In this role, you will help large organizations enhance customer engagement through innovative CRM solutions and provide strategic guidance throughout the sales cycle. Ideal candidates have over 7 years of experience in pre-sales or sales engineering, strong CRM expertise, and the ability to communicate technical concepts effectively. This position requires travel across Asia and collaboration with various stakeholders.

Qualifications

• 7+ years in pre-sales solution consulting or sales engineering.
• Proven ability to communicate complex concepts to senior stakeholders.
• Experience with Product Management, Marketing, and Professional Services.

Responsibilities

• Support CRM solution sales for enterprise accounts across Asia.
• Lead discovery workshops tailored to enterprise needs.
• Deliver product demonstrations that align with digital transformation.

Skills

CRM Expertise

AI Integration Mindset

Enterprise Experience

Regulatory Knowledge

Communication Skills

Analytical & Problem-Solving Skills

Collaboration

Tools

ServiceNow

Cloud-based platforms

Job description

As a Solution Consultant for the Asia Enterprise segment, you will play a pivotal role in helping large organizations across Singapore, Malaysia, Hong Kong, Thailand, and the Philippines accelerate digital transformation and enhance customer engagement through innovative CRM solutions. You will partner with Sales, Product Management, and Executive Leadership to deliver technical expertise and strategic guidance throughout the sales cycle. This role requires a deep understanding of enterprise priorities, compliance requirements, and regional business dynamics.

What You’ll Do

As an Enterprise Solution Consultant, you will leverage your technical and domain expertise to develop, position, and deliver product-specific solutions during sales engagements, while supporting quarterly and annual sales objectives for your region.

Key responsibilities include:

• Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales for enterprise accounts across Asia.
• Lead discovery workshops tailored to enterprise needs, uncovering challenges such as customer lifecycle management, partner engagement, operational visibility, and omnichannel experiences.
• Deliver compelling product demonstrations that showcase how our solutions align with digital transformation strategies and enterprise modernization initiatives.
• Respond to technical and product-related inquiries from enterprise customers, partners, and internal teams, ensuring alignment with regional data privacy laws and compliance standards (e.g., PDPA in Singapore, Malaysia, and Philippines; Hong Kong’s Personal Data Ordinance).
• Collaborate with Product Management to provide feedback on enhancements that address unique enterprise needs, such as integration with ERP systems, advanced analytics, and AI-driven workflows.
• Share best practices and reusable assets with peers to improve team efficiency and effectiveness in enterprise-focused engagements.
• Stay informed on competitive landscape and regulatory changes, including emerging technology trends and enterprise compliance requirements across Asia.
• Represent the company at enterprise events, including regional technology forums, leadership summits, and industry trade shows.

Qualifications

What We’re Looking For

To succeed in this role, you should bring:

• CRM Expertise:Deep hands-on experience in CRM and customer experience, with strong knowledge of service, sales, lead & opportunity management.
• AI Integration Mindset:Ability to leverage or critically evaluate AI in workflows, decision‑making, and problem‑solving within CRM contexts for enterprise use cases.
• Enterprise Experience:Proven track record engaging with large organizations across Asia.
• Regulatory Knowledge:Familiarity with regional compliance frameworks such as PDPA (Singapore, Malaysia, Philippines), Hong Kong’s Personal Data Ordinance, and local invoicing/tax standards.
• Communication Skills:Exceptional ability to translate complex technical concepts into clear, business‑oriented language for senior enterprise stakeholders.
• Analytical & Problem‑Solving Skills:Innovative thinker with a focus on process improvement and delivering customer‑centric value.
• Collaboration:Proven ability to work effectively in cross‑functional, global teams.

Experience:

• 7+ years in pre‑sales solution consulting or sales engineering.
• Proficiency with ServiceNow or similar cloud‑based platforms.
• Experience working with Product Management, Marketing, Partners, and Professional Services.
• Territory Management: Skilled in pipeline building and partnering with Sales to drive execution excellence.
• Flexibility: Willingness to travel across Asia as needed.