Corporate Survey Outreach Specialist - Flexible Hours

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 37,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a detail-oriented survey assistant to support respondents through online and manual collection methods. You will enter data, monitor progress, and help meet daily targets in a fast-paced environment at our Novena office.

Responsibilities include updating outcomes, maintaining case notes, and ensuring data accuracy while adhering to SOPs. The role is contract-based with renewable terms and requires flexibility for occasional overtime.

Responsibilities

• Assist respondents in completing surveys online or through manual collection methods
• Accurately enter collected data into the system and ensure data integrity
• Conduct field visits for respondents who cannot be reached via phone
• Update call outcomes and survey progress daily using assigned tools (e.g. Excel)
• Collaborate with team members to achieve survey completion targets
• Handle respondent objections professionally and encourage participation
• Prepare accurate daily reports on productivity and survey completion
• Review and correct ("clean") survey data flagged for errors or ambiguities
• Maintain detailed case notes for each respondent to support follow-up actions
• Adhere to Standard Operating Procedures (SOPs) and provide valid reasons for any deviations
• Meet established Key Performance Indicators (KPIs)
• Perform other ad-hoc duties as assigned

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a detail-oriented survey assistant to support respondents through online and manual collection methods. You will enter data, monitor progress, and help meet daily targets in a fast-paced environment at our Novena office.

Responsibilities include updating outcomes, maintaining case notes, and ensuring data accuracy while adhering to SOPs. The role is contract-based with renewable terms and requires flexibility for occasional overtime.