Survey Data Specialist - Outbound & Admin

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 37,000; Full time

Job summary

PERSOL Singapore Pte Ltd is looking for a data collection and survey support specialist based in Novena, Singapore. You will conduct outbound calls and occasional field visits to collect survey data from assigned companies, guiding respondents through surveys and ensuring accurate data entry.

You will update outcomes in Excel and CRM systems, adhere to SOPs, and help meet completion targets. The role offers routine hours, with a focus on data quality and administrative support.

Qualifications

• Minimum Higher Nitec, Diploma, or equivalent qualification.
• Experience in customer service, call centre operations, survey research, or account handling is preferred.
• Proficient in MS Excel and familiar with CRM or case management systems.
• Detail-oriented, organised, and accurate in data entry.
• Strong communication skills with the ability to work independently and as part of a team.

Responsibilities

• Make outbound calls and occasional field visits to collect survey data from assigned companies.
• Assist respondents in completing surveys and provide guidance as required.
• Update call outcomes, survey records and case notes accurately in Excel and designated systems.
• Ensure timely and accurate submission of completed survey data.
• Adhere to SOPs, project guidelines and data confidentiality requirements.
• Track and follow up on assigned cases to achieve survey completion targets.
• Prepare daily operational reports and maintain accurate documentation.
• Support administrative duties and rectify data collection errors when required.

Skills

MS Excel

CRM systems

Data accuracy

Communication skills

Teamwork

Independent work

Education

Diploma or equivalent

Job description

PERSOL Singapore Pte Ltd is looking for a data collection and survey support specialist based in Novena, Singapore. You will conduct outbound calls and occasional field visits to collect survey data from assigned companies, guiding respondents through surveys and ensuring accurate data entry.

You will update outcomes in Excel and CRM systems, adhere to SOPs, and help meet completion targets. The role offers routine hours, with a focus on data quality and administrative support.