Concierge Officer

STRAITS RETAIL PROPERTY MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable property management firm in Singapore is seeking a dedicated individual to manage operations at the concierge counters and Paragon Club lounge. The ideal candidate should have a GCE 'O' Level certificate, with at least 1 year of experience in premium hospitality or customer service roles. Strong communication skills, including proficiency in Mandarin, are essential. This position involves supporting marketing events and maintaining high service standards.

Qualifications

• Minimally possess a GCE 'O' Level certificate.
• 1 year of experience in shopping mall, airline, hotel concierge, or premium hospitality.
• Excellent English communication skills are required.

Responsibilities

• Manage operations at the concierge counters and Paragon Club lounge.
• Support Marketing Communications with events and activities.
• Handle customer service requests efficiently.

Skills

Customer service

Communication skills

Team player

Microsoft Office

Able to speak Mandarin

Education

GCE 'O' Level certificate

Tools

CRM systems

Google Suite

Job description

Job Responsibilities

• Manage day to day operations at the concierge counters and the Paragon Club lounge
• Support the Marketing Communications team with various programmes, events and activities
• Handle all customer service and requests effectively and efficiently
• Perform centre promotions-related activities such as gifts redemptions etc., using CRM systems
• Assist and manage Paragon Club Lounge operations, members' feedback and requests with professionalism and discretion
• To be well versed in the mall operations, loyalty program and have a comprehensive knowledge of the mall's offerings
• Maintain an up-to-date knowledge of the mall's activities and related events or information
• Uphold service standards and brand values in every interaction

Competencies

• Possesses minimally a GCE “O” Level certificate.
• 1 year of experience in shopping mall, airline crew, hotel concierge or premium hospitality service is preferred
• Able to handle Mandarin speaking customers
• Team player
• Excellent communication skills, including strong command of English (both written and spoken).
• Excellent interpersonal skills with high grooming standards.
• Highly motivated and possess good initiative.
• Well-versed in Microsoft Office applications. Knowledge of Google Suite would be a strong advantage.
• Able to perform shifts and work on weekends and/or public holidays