COMMUNITY & PRODUCT MANAGER

INTERNATIONAL CENTRE FOR INDUSTRIAL TRANSFORMATION LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global transformational organization in Singapore seeks a Community & Product Manager to enhance engagement across the ecosystem. You will manage communication cycles and lead product development for the Prioritise+ Marketplace, ensuring its operational success. The ideal candidate will have strong communication, analytical, and organizational skills, with the capacity to work across multiple teams and manage relationships effectively. This is a critical role for enhancing product visibility and community collaboration.

Qualifications

• Experience producing newsletters and structured communications in a fast-moving environment.
• Ability to coordinate across product, tech, marketing and managerial teams.
• Comfort handling both strategic product decisions and hands-on execution tasks.

Responsibilities

• Manage communication cycles for INCIT-Certified Assessors and Regional Ambassadors.
• Take charge of the product roadmap for the Prioritise+ Marketplace.
• Coordinate feedback loops with providers, assessors, partners, and clients.

Skills

Excellent written and verbal communication skills

Strong relationship-building skills

High attention to detail

Strong organizational skills

Tech-savviness

Solid product management experience

Strong analytical skills

Ability to work cross-functionally

Job description

JOB DESCRIPTION — COMMUNITY & PRODUCT MANAGER

Community Manager strengthens engagement across the INCIT ecosystem through clear, consistent communication and proactive relationship management. The role focuses on community-building, partner enablement, and portfolio visibility through newsletters, events communication, and structured collaboration with Regional Ambassadors, INCIT-Certified Assessors, and training partners.

The Prioritise+ Marketplace Product Manager is responsible for strategy, development, operations, and growth of the newly launched Prioritise+ Marketplace and its integration across the INCIT portfolio. The role sits at the intersection of product design, marketplace operations, ecosystem partnerships, and cross-framework integration (SIRI, COSIRI, AIMRI, OPERI).

What You’ll Do as Community Manager

• Manage communication cycles for INCIT-Certified Assessors, Regional Ambassadors and Advisory Board members.
• Plan, write, and distribute newsletters and announcements on portfolio updates, events, case studies, and community activities – both functional and marketing in nature.
• Coordinate onboarding for Regional Ambassadors and key community partners, such as Training & Examination Centres.
• Maintain relationships with INCIT Community(e.g. INCIT-Certified Assessors) while also ensuring INCIT remains neutral and reputable.
• Consolidate feedback from INCIT Community to convey to INCIT team.
• Manage portals, including uploading relevant material (e.g. slide decks, social media marketing collateral), ensuring announcements, guides, and resources are up to date.

What You’ll Do as Product Manager

• Take charge of the product roadmap for the Prioritise+ Marketplace, including feature planning, prioritisation, and delivery timelines, working alongside tech and managerial team.
• Manage the integration of Prioritise+ across the SIRI, COSIRI, AIMRI, and OPERI assessment frameworks.
• Oversee provider onboarding workflows, including application review, vetting criteria, and approval processes.
• Develop and refine user journeys, functional logic, and post‑assessment flows (e.g. problem statements, challenge‑posting rules, dimensions‑mapping).
• Collaborate with the tech team to translate requirements into clear product specifications and implementation tasks.
• Maintain and update marketplace‑related content, including webpages, templates, and communication materials (e.g. LinkedIn tiles), working with the marketing team.
• Coordinate feedback loops with providers, assessors, partners, and clients to continuously improve marketplace functionality.
• Support pricing model development, T&C updates, and policy refinements to ensure marketplace consistency and compliance.
• Track platform metrics, provider engagement, and monthly product performance to support leadership reporting.

What You Bring as Community Manager

• Excellent written and verbal communication skills, with the ability to simplify complex information for diverse audiences.
• Strong relationship‑building skills and confidence managing stakeholders across regions and seniority levels.
• High attention to detail with the ability to maintain accuracy across multiple communication channels and documents.
• Strong organisational skills, including managing calendars, coordinating inputs, and keeping processes on track.
• Comfort working independently, taking ownership of tasks, and driving initiatives to completion.
• Experience producing newsletters, announcements, and structured communications in a fast‑moving environment.
• Ability to coordinate across product, tech, marketing and managerial teams to ensure information is consistent and up to date.
• Tech‑savviness, as INCIT is a platform business that develops, manages and maintains multiple virtual portals with various functionalities and user views.

What You Bring as Product Manager

• Solid product management experience, ideally in B2B platforms, marketplaces, or ecosystem‑driven products.
• Strong analytical skills with the ability to break down complex requirements into clear workflows, logic rules, and product specifications.
• Ability to work cross‑functionally with tech, operations, legal and managerial teams to drive aligned product outcomes.
• Experience managing product roadmaps, prioritising features, and coordinating development timelines.
• Excellent communication skills, with the ability to translate technical concepts into user‑friendly documentation and stakeholder updates.
• A structured, process‑driven approach to problem‑solving and product design.
• Ability to manage partner and provider relationships, including onboarding, feedback cycles, and marketplace quality control.
• Strong understanding of user journey mapping, UX considerations, and functional flow design.
• Comfort handling both strategic product decisions and hands‑on execution tasks when needed.
• A proactive mindset with the ability to identify gaps, flag risks, and propose solutions that improve platform scalability and user experience.