Community Outreach & Data Collection Specialist

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A renowned recruitment firm in Singapore is looking for a customer service representative for a 6-month renewable contract. The role involves resolving customer queries, assisting with surveys, and ensuring data integrity. Candidates should have a diploma in Business or a related field, and experience in customer service. Proficiency in MS Office is essential. Availability to work on weekends is needed. Strong communication skills are required for success in this role.

Qualifications

• Minimum Diploma qualification in Business, Marketing, or related field.
• At least 1–2 years in a customer-facing role.
• Strong communication and interpersonal skills are required.
• Ability to work independently and manage time effectively.
• Proficient in MS Office (Excel, Word) and basic data entry tools.
• Availability to work weekends as needed.

Responsibilities

• Respond to and resolve customer queries and complaints professionally.
• Assist respondents in completing surveys online or manually.
• Accurately enter collected data into the system.
• Conduct field visits for unreachable respondents.
• Update call outcomes and survey progress daily.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Time management

Data entry proficiency

Education

Diploma in Business, Marketing or related field

Tools

MS Excel

MS Word

Job description

A renowned recruitment firm in Singapore is looking for a customer service representative for a 6-month renewable contract. The role involves resolving customer queries, assisting with surveys, and ensuring data integrity. Candidates should have a diploma in Business or a related field, and experience in customer service. Proficiency in MS Office is essential. Availability to work on weekends is needed. Strong communication skills are required for success in this role.