Cloud Operations Manager

ASIAPAC TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading systems integrator company in Singapore is seeking an experienced IT Operations Manager. This individual will oversee and optimize IT infrastructure and service delivery while ensuring high operational efficiency. Key responsibilities include managing networks, servers, cloud services, and vendor relationships. The ideal candidate should possess strong leadership skills, extensive IT operations experience, and a relevant bachelor's degree. Familiarity with ITSM tools and cybersecurity practices is essential for success in this position.

Qualifications

• Minimum 5–8 years of IT operations experience, with at least 3 years in a managerial role.
• Strong knowledge of IT infrastructure including servers, networking, and cloud services.
• Understanding of cybersecurity best practices and compliance frameworks.

Responsibilities

• Oversee overall IT operations, ensuring system reliability and performance.
• Manage IT assets, procurement, and vendor relationships.
• Implement best practices for IT service management and ITIL frameworks.

Skills

IT operations management

Leadership

Problem-solving

Technical guidance

Communication skills

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Jira

AWS

Azure

GCP

VMware

Hyper-V

Job description

Job Overview:

We are seeking an experienced IT Operations Manager to oversee and optimize IT infrastructure, service delivery, and operational efficiency in a Systems Integrator (SI) environment. The ideal candidate will be responsible for ensuring smooth IT operations, managing technical teams, and maintaining high service standards for clients.

Key Responsibilities

• Oversee the overall IT operations, including network, servers, cloud services, security, and end-user support.
• Ensure system reliability, uptime, and performance across multiple client environments.
• Manage IT assets, procurement, and vendor relationships.
• Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Develop and implement best practices for IT service management (ITSM) and ITIL frameworks.
• Handle incident, problem, and change management processes efficiently.
• Lead and mentor IT support, infrastructure, and operations teams.
• Provide technical guidance and oversee troubleshooting of complex IT issues.
• Ensure continuous training and upskilling of the IT team.
• Implement cybersecurity measures and compliance with industry standards (ISO 27001, NIST, etc.).
• Monitor IT security threats and vulnerabilities, ensuring proactive mitigation.
• Ensure compliance with regulatory requirements and data protection policies.
• Lead IT projects such as system migrations, upgrades, and cloud adoption.
• Drive automation and process improvements to enhance efficiency and reduce downtime.
• Collaborate with internal and external stakeholders to align IT strategies with business goals.

Requirements

• Bachelor's degree in IT, Computer Science, or related field (preferred).
• Minimum 5–8 years of IT operations experience, with at least 3 years in a managerial role within an SI environment.
• Strong knowledge of IT infrastructure (servers, networking, storage, cloud).
• Experience with ITSM tools (e.g., ServiceNow, Jira) and monitoring tools.
• Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization (VMware, Hyper‑V).
• Understanding of cybersecurity best practices and compliance frameworks.
• Strong leadership and team management capabilities.
• Excellent problem‑solving, decision‑making, and analytical skills.
• Effective communication skills for both technical and non‑technical stakeholders.
• ITIL, PMP, CISSP, or cloud certifications (AWS, Azure, GCP) are a plus.
• Experience in managing IT operations for multiple clients in a managed services environment.