Clinic Supervisor

Y MEDICAL & WELLNESS PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Benefits offered by this job

Competitive salary and incentives

Training and career development

Supportive and collaborative team

Job summary

Y Medical & Wellness Group of Companies’ Bukit Timah Family Clinic is seeking a Clinic Supervisor to oversee daily operations and patient-focused service delivery. Based at Level 3, Dunearn Village Mall, you will manage staff rosters, handle bookings, and ensure accurate medical records.

The role requires leadership, strong communication, and multitasking in a fast-paced healthcare environment. Mandarin/Malay skills are advantageous; 3 weekday evenings and 1 weekend shift are required.

Qualifications

• Experience managing a healthcare/clinic team is preferred.
• Familiar with clinic operations, governance, and insurance claims follow-up.
• Proficient with clinic management software and MS Office.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee day-to-day counter duties to ensure a seamless patient experience.
• Supervise clinic staff, provide guidance, mentorship, training, and conduct performance evaluations.
• Monitor and optimize patient flow to maintain efficient service delivery and uphold high standards of care.
• Handle appointment bookings and inquiries via phone, email, and in person.
• Maintain accurate and updated patient records using clinic management software.
• Address patient concerns and provide timely, empathetic, and effective resolutions.
• Conduct regular inventory checks, manage stock levels, and place orders as needed.
• Manage staff and doctor rosters, including sourcing and scheduling of locum doctors.
• Submit government and insurance claims (e.g., Medisave, CHAS, MBS, Managed Care) accurately and in a timely manner.
• Support the clinic team by covering clinic assistant duties when required.
• Undertake other administrative or operational tasks as assigned by the management.

Skills

Staff supervision

Healthcare administration

Leadership

Communication skills

Multitasking

Tools

Clinic management software

MS Office

Job description

We are seeking a dedicated and capable Clinic Supervisor to join our GP clinic under Y Medical & Wellness Group of Companies. The successful candidate will be based at Our Bukit Timah Family Clinic, located at Level 3 of Dunearn Village Mall, directly opposite King Albert Park MRT (DTL), and will oversee daily operations, ensuring smooth, efficient, and patient-focused service delivery.

Key Responsibilities:

• Oversee day-to-day counter duties to ensure a seamless patient experience
• Supervise clinic staff, provide guidance, mentorship, training, and conduct performance evaluations
• Monitor and optimize patient flow to maintain efficient service delivery and uphold high standards of care
• Handle appointment bookings and inquiries via phone, email, and in person
• Maintain accurate and updated patient records using clinic management software
• Address patient concerns and provide timely, empathetic, and effective resolutions
• Conduct regular inventory checks, manage stock levels, and place orders as needed
• Manage staff and doctor rosters, including sourcing and scheduling of locum doctors
• Submit government and insurance claims (e.g., Medisave, CHAS, MBS, Managed Care) accurately and in a timely manner
• Support the clinic team by covering clinic assistant duties when required
• Undertake other administrative or operational tasks as assigned by the management

Requirements:

• Prior experience in a managerial role in a healthcare or clinic setting preferred
• Strong familiarity with clinic operations and healthcare administrative procedures, including tallying of governance and insurance claims and following up promptly on accounts receivables
• Proficient in the use of clinic management software and MS Office applications
• Strong communication and interpersonal skills
• Ability to speak Mandarin and/or Malay is an advantage, to communicate effectively with patients who are not proficient in English
• Well-organized,detail-oriented, and able to multitask in a fast-paced environment
• Positive attitude with a strong sense of responsibility and leadership
• Able to commit to 3 weekday evening shifts and 1 weekend shift.

Benefits:

• Competitive salary and performance incentives
• Training and career development opportunities
• Supportive and collaborative working environment

We are an equal opportunity employer. We does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at our clinic are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.